Leadership Principles
Workload: 16 hours.
Type: Presential.
Objective: To present the bases, premises and tools for the performance of leaders, understanding how to put into practice business, team management, HR processes, people development, coaching e feedback, competency assessments and communication.
WHO NEEDS THIS ACTION?
Junior or training leaders.
WHAT WILL BE STUDIED?
- Basic leadership principles
- Leader of self and others
- Team management
- Performance evaluation
- Coaching e feedback
- Team development
- Communication
Chef Leader
Workload: 16 hours.
Type: Presential.
Objective: Mobilize the construction of new thoughts, postures and attitudes in the face of daily actions, reducing the fear of daring and increasing the ability to take risks, participation and engagement through the proposition of new ideas and suggestions. The Chef Leader is a face-to-face and experiential training, designed to develop leadership and innovation skills. It has 16 hours of duration, 8 of which are dedicated to the joint elaboration of a harmonized dinner.
WHO NEEDS THIS ACTION?
Full leaders and seniors interested in opening up to new ways of thinking and solving problems cooperatively, including:
- having a meaningful experience, in order to experience the essential aspects of leadership;
- knowing how to put into practice, in a simple and natural way, the principles of inspiring leadership in everyday life;
- have the opportunity to reflect and evolve in their own references.
WHAT WILL BE STUDIED?
- Time management
- Organization
- Operational Excellence
- Cooperation
- Team work
- Self-leader: work of multifocal intelligence
- Protagonism
Lean Six Sigma
Workload: 4 hours.
Type: Online.
Objective: Introduce to professionals the fundamental principles of Lean Six Sigma, enabling them to act according to the guidelines of the White Belt stage.
WHO NEEDS THIS COURSE?
Companies that want to train their employees to improve their processes and achieve better results, regardless of their area of expertise.
WHAT WILL BE STUDIED?
- Fundamental Concepts
- Introduction to Lean Six Sigma
- Lean
- Six Sigma
- Lean Six Sigma
Excellence in Customer Service
Workload: 4 hours.
Type: Online.
Objective: Improve the relationship between attendants and customers, transforming negative or neutral service experiences into positive ones, seeking to exceed consumer expectations. The Customer Service Excellence course can transform the way your team understands the customer and, consequently, leverage its results.
WHO NEEDS THIS COURSE?
Companies that want to delight customers with fast and effective service, reversing complaints and increasing customer satisfaction.
WHAT WILL BE STUDIED?
- The concept of excellence
- The cycle of excellence
- Relationship
- Service Channels
- Omnichannel
- Customer Experience
Graphic facilitation
Workload: Customer defined.
Type: Presential.
Objective: Registration of information about events, lectures and meetings, through illustrations made on time, in an organized way, for later checking in reports and printed or digital materials. A very useful tool for those who need to have information organized in a short time.
WHAT IS?
Graphic facilitation is the use of visual and illustrative metaphors of the summarized content of a given subject.
WHO NEEDS THIS ACTION?
Professionals, from all areas of activity who wish to innovate in the way of adding value to the knowledge generated in meetings and events.
Coach Leader
Workload: 16 hours.
Type: 4 hours of online course, 4 hours of pre-work at a distance and 8 hours in person.
Objective: Develop leaders so that they are able to lead their teams to success, through motivation techniques, coaching and feedback and through actions of personal and professional empowerment so that they become leaders who know their strengths and points for improvement.
WHO NEEDS THIS COURSE?
Companies that wish to prepare their leaders so that they can act in a structured way, extracting the best from their teams, providing a motivating and conducive environment for the development of the group.
WHAT WILL BE STUDIED?
- Leadership
- Motivation
- Coaching
Labor Law
Workload: 8 hours.
Type: Online.
Objective: Promote knowledge about labor laws, encouraging the correct performance of leaders and subordinates in order to reduce labor lawsuits and liabilities.
WHO NEEDS THIS COURSE?
Companies that need to align their conduct and promote actions based on labor laws.
WHAT WILL BE STUDIED?
- Work relationships
- Special Collaborators
- Disciplinary measures
- Forms of termination of the employment contract
- Prevention of labor conflicts