Lean Six Sigma
Workload: 4 hours.
Type: Online.
Objective: Introduce to professionals the fundamental principles of Lean Six Sigma, enabling them to act according to the guidelines of the White Belt stage.
WHO NEEDS THIS COURSE?
Companies that want to train their employees to improve their processes and achieve better results, regardless of their area of expertise.
WHAT WILL BE STUDIED?
- Fundamental Concepts
- Introduction to Lean Six Sigma
- Lean
- Six Sigma
- Lean Six Sigma
Excellence in Customer Service
Workload: 4 hours.
Type: Online.
Objective: Improve the relationship between attendants and customers, transforming negative or neutral service experiences into positive ones, seeking to exceed consumer expectations. The Customer Service Excellence course can transform the way your team understands the customer and, consequently, leverage its results.
WHO NEEDS THIS COURSE?
Companies that want to delight customers with fast and effective service, reversing complaints and increasing customer satisfaction.
WHAT WILL BE STUDIED?
- The concept of excellence
- The cycle of excellence
- Relationship
- Service Channels
- Omnichannel
- Customer Experience
Coach Leader
Workload: 16 hours.
Type: 4 hours of online course, 4 hours of pre-work at a distance and 8 hours in person.
Objective: Develop leaders so that they are able to lead their teams to success, through motivation techniques, coaching and feedback and through actions of personal and professional empowerment so that they become leaders who know their strengths and points for improvement.
WHO NEEDS THIS COURSE?
Companies that wish to prepare their leaders so that they can act in a structured way, extracting the best from their teams, providing a motivating and conducive environment for the development of the group.
WHAT WILL BE STUDIED?
- Leadership
- Motivation
- Coaching
Labor Law
Workload: 8 hours.
Type: Online.
Objective: Promote knowledge about labor laws, encouraging the correct performance of leaders and subordinates in order to reduce labor lawsuits and liabilities.
WHO NEEDS THIS COURSE?
Companies that need to align their conduct and promote actions based on labor laws.
WHAT WILL BE STUDIED?
- Work relationships
- Special Collaborators
- Disciplinary measures
- Forms of termination of the employment contract
- Prevention of labor conflicts