{"id":81030,"date":"2019-06-24T17:08:22","date_gmt":"2019-06-24T20:08:22","guid":{"rendered":"https:\/\/miolobiro.com.br\/?page_id=81030"},"modified":"2020-08-05T13:33:47","modified_gmt":"2020-08-05T16:33:47","slug":"excelencia-no-atendimento-ao-cliente","status":"publish","type":"page","link":"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/excelencia-no-atendimento-ao-cliente\/","title":{"rendered":"Excellence in Customer Service"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container boomapps_vcrow\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\"><div class=\"empty-space empty-quart\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><strong>Workload:<\/strong> 4 hours.<br \/>\n<strong>Type: <\/strong>Online.<br \/>\n<strong>Objective: <\/strong>Improve the relationship between attendants and customers, transforming negative or neutral service experiences into positive ones, seeking to exceed consumer expectations. The Customer Service Excellence course can transform the way your team understands the customer and, consequently, leverage its results.<\/p>\n<p><strong>WHO NEEDS THIS COURSE?<\/strong><\/p>\n<p>Companies that want to delight customers with fast and effective service, reversing complaints and increasing customer satisfaction.<\/p>\n<p><strong>WHAT WILL BE STUDIED?<\/strong><\/p>\n<ul>\n<li>The concept of excellence<\/li>\n<li>The cycle of excellence<\/li>\n<li>Relationship<\/li>\n<li>Service Channels<\/li>\n<li>Omnichannel<\/li>\n<li>Customer Experience<\/li>\n<\/ul>\n<p>\n<\/div><div class=\"empty-space empty-double\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_row row-internal row-container boomapps_vcrow\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-12 boomapps_vccolumn single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell  boomapps_vccolumn no-block-padding\" ><div class=\"uncont\"><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h3 class=\"h3\" ><span>Other Prompt Delivery Solutions<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><div class=\"owl-carousel-wrapper\" >\n\t\t\t\t\t<div class=\"owl-carousel-container owl-carousel-loading half-gutter\">\t\t\t\t\t\t<div id=\"index-667291\" class=\"owl-carousel owl-element owl-height-auto owl-dots-outside owl-dots-single-block-padding owl-dots-align-center\" data-loop=\"true\" data-dots=\"true\" data-dotsmobile=\"true\" data-nav=\"true\" data-navmobile=\"true\" data-navskin=\"dark\" data-navspeed=\"1000\" data-autoplay=\"true\" data-timeout=\"10000\" data-stagepadding=\"0\" data-lg=\"3\" data-md=\"3\" data-sm=\"1\" data-vp-height=\"false\">\t\t\t<div class=\"tmb tmb-carousel atc-typography-inherit tmb-iso-h33 tmb-dark tmb-overlay-text-anim tmb-overlay-anim tmb-overlay-middle tmb-overlay-text-center tmb-overlay-text-mobile-center tmb-image-anim tmb-bordered  grid-cat-73 grid-cat-201 tmb-id-81028 tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\" ><div class=\"t-inside\" ><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"t-entry-visual-cont\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><a tabindex=\"-1\" href=\"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/facilitacao-grafica\/\" class=\"pushed\" target=\"_self\" data-lb-index=\"0\"><div class=\"t-entry-visual-overlay\"><div class=\"t-entry-visual-overlay-in style-color-348835-bg\" style=\"opacity: 0.8;\"><\/div><\/div><div class=\"t-overlay-wrap\"><div class=\"t-overlay-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-text single-block-padding\"><div class=\"t-entry\"><h3 class=\"t-entry-title h3 title-scale\">Graphic facilitation<\/h3><p class=\"t-entry-meta\"><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Pronta Entrega<\/span><\/span><span class=\"cat-comma\">,<\/span><\/span><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Presential<\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-83006\" src=\"https:\/\/miolobiro.com.br\/wp-content\/uploads\/2020\/07\/9360-scaled-uai-2276x1707.jpg\" width=\"2276\" height=\"1707\" alt=\"\" \/><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"tmb tmb-carousel atc-typography-inherit tmb-iso-h33 tmb-dark tmb-overlay-text-anim tmb-overlay-anim tmb-overlay-middle tmb-overlay-text-center tmb-overlay-text-mobile-center tmb-image-anim tmb-bordered  grid-cat-73 grid-cat-200 tmb-id-81016 tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\" ><div class=\"t-inside\" ><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"t-entry-visual-cont\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><a tabindex=\"-1\" href=\"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/lider-coach\/\" class=\"pushed\" target=\"_self\" data-lb-index=\"1\"><div class=\"t-entry-visual-overlay\"><div class=\"t-entry-visual-overlay-in style-color-348835-bg\" style=\"opacity: 0.8;\"><\/div><\/div><div class=\"t-overlay-wrap\"><div class=\"t-overlay-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-text single-block-padding\"><div class=\"t-entry\"><h3 class=\"t-entry-title h3 title-scale\">Coach Leader<\/h3><p class=\"t-entry-meta\"><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Pronta Entrega<\/span><\/span><span class=\"cat-comma\">,<\/span><\/span><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">A dist\u00e2ncia<\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-83000\" src=\"https:\/\/miolobiro.com.br\/wp-content\/uploads\/2020\/07\/lider-coach-scaled-uai-2276x1707.jpg\" width=\"2276\" height=\"1707\" alt=\"\" \/><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"tmb tmb-carousel atc-typography-inherit tmb-iso-h33 tmb-dark tmb-overlay-text-anim tmb-overlay-anim tmb-overlay-middle tmb-overlay-text-center tmb-overlay-text-mobile-center tmb-image-anim tmb-bordered  grid-cat-73 grid-cat-201 tmb-id-82165 tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\" ><div class=\"t-inside\" ><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"t-entry-visual-cont\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><a tabindex=\"-1\" href=\"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/principios-de-lideranca\/\" class=\"pushed\" target=\"_self\" data-lb-index=\"2\"><div class=\"t-entry-visual-overlay\"><div class=\"t-entry-visual-overlay-in style-color-348835-bg\" style=\"opacity: 0.8;\"><\/div><\/div><div class=\"t-overlay-wrap\"><div class=\"t-overlay-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-text single-block-padding\"><div class=\"t-entry\"><h3 class=\"t-entry-title h3 title-scale\">Leadership Principles<\/h3><p class=\"t-entry-meta\"><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Pronta Entrega<\/span><\/span><span class=\"cat-comma\">,<\/span><\/span><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Presential<\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-82987\" src=\"https:\/\/miolobiro.com.br\/wp-content\/uploads\/2020\/07\/principios-de-lideran\u00e7a-scaled-uai-2276x1707.jpg\" width=\"2276\" height=\"1707\" alt=\"\" \/><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"tmb tmb-carousel atc-typography-inherit tmb-iso-h33 tmb-dark tmb-overlay-text-anim tmb-overlay-anim tmb-overlay-middle tmb-overlay-text-center tmb-overlay-text-mobile-center tmb-image-anim tmb-bordered  grid-cat-73 grid-cat-200 tmb-id-81011 tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\" ><div class=\"t-inside\" ><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"t-entry-visual-cont\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><a tabindex=\"-1\" href=\"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/legislacao-trabalhista\/\" class=\"pushed\" target=\"_self\" data-lb-index=\"3\"><div class=\"t-entry-visual-overlay\"><div class=\"t-entry-visual-overlay-in style-color-348835-bg\" style=\"opacity: 0.8;\"><\/div><\/div><div class=\"t-overlay-wrap\"><div class=\"t-overlay-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-text single-block-padding\"><div class=\"t-entry\"><h3 class=\"t-entry-title h3 title-scale\">Labor Law<\/h3><p class=\"t-entry-meta\"><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Pronta Entrega<\/span><\/span><span class=\"cat-comma\">,<\/span><\/span><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">A dist\u00e2ncia<\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-82961\" src=\"https:\/\/miolobiro.com.br\/wp-content\/uploads\/2020\/07\/390242-PCBJWK-81-scaled-uai-2276x1707.jpg\" width=\"2276\" height=\"1707\" alt=\"\" \/><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"tmb tmb-carousel atc-typography-inherit tmb-iso-h33 tmb-dark tmb-overlay-text-anim tmb-overlay-anim tmb-overlay-middle tmb-overlay-text-center tmb-overlay-text-mobile-center tmb-image-anim tmb-bordered  grid-cat-73 grid-cat-200 tmb-id-81034 tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\" ><div class=\"t-inside\" ><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"t-entry-visual-cont\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><a tabindex=\"-1\" href=\"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/lean-six-sigma\/\" class=\"pushed\" target=\"_self\" data-lb-index=\"4\"><div class=\"t-entry-visual-overlay\"><div class=\"t-entry-visual-overlay-in style-color-348835-bg\" style=\"opacity: 0.8;\"><\/div><\/div><div class=\"t-overlay-wrap\"><div class=\"t-overlay-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-text single-block-padding\"><div class=\"t-entry\"><h3 class=\"t-entry-title h3 title-scale\">Lean Six Sigma<\/h3><p class=\"t-entry-meta\"><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Pronta Entrega<\/span><\/span><span class=\"cat-comma\">,<\/span><\/span><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">A dist\u00e2ncia<\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-83002\" src=\"https:\/\/miolobiro.com.br\/wp-content\/uploads\/2020\/07\/lean-six-sigma-1-scaled-uai-2276x1707.jpg\" width=\"2276\" height=\"1707\" alt=\"\" \/><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"tmb tmb-carousel atc-typography-inherit tmb-iso-h33 tmb-dark tmb-overlay-text-anim tmb-overlay-anim tmb-overlay-middle tmb-overlay-text-center tmb-overlay-text-mobile-center tmb-image-anim tmb-bordered  grid-cat-73 grid-cat-200 tmb-id-81030 tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\" ><div class=\"t-inside\" ><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"t-entry-visual-cont\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><a tabindex=\"-1\" href=\"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/excelencia-no-atendimento-ao-cliente\/\" class=\"pushed\" target=\"_self\" data-lb-index=\"5\"><div class=\"t-entry-visual-overlay\"><div class=\"t-entry-visual-overlay-in style-color-348835-bg\" style=\"opacity: 0.8;\"><\/div><\/div><div class=\"t-overlay-wrap\"><div class=\"t-overlay-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-text single-block-padding\"><div class=\"t-entry\"><h3 class=\"t-entry-title h3 title-scale\">Excellence in Customer Service<\/h3><p class=\"t-entry-meta\"><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Pronta Entrega<\/span><\/span><span class=\"cat-comma\">,<\/span><\/span><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">A dist\u00e2ncia<\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-82962\" src=\"https:\/\/miolobiro.com.br\/wp-content\/uploads\/2020\/07\/3130774-scaled-uai-2276x1707.jpg\" width=\"2276\" height=\"1707\" alt=\"\" \/><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><div class=\"tmb tmb-carousel atc-typography-inherit tmb-iso-h33 tmb-dark tmb-overlay-text-anim tmb-overlay-anim tmb-overlay-middle tmb-overlay-text-center tmb-overlay-text-mobile-center tmb-image-anim tmb-bordered  grid-cat-73 grid-cat-201 tmb-id-81974 tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\" ><div class=\"t-inside\" ><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"t-entry-visual-cont\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><a tabindex=\"-1\" href=\"https:\/\/miolobiro.com.br\/en\/pronta-entrega\/lider-chef\/\" class=\"pushed\" target=\"_self\" data-lb-index=\"6\"><div class=\"t-entry-visual-overlay\"><div class=\"t-entry-visual-overlay-in style-color-348835-bg\" style=\"opacity: 0.8;\"><\/div><\/div><div class=\"t-overlay-wrap\"><div class=\"t-overlay-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"t-overlay-text single-block-padding\"><div class=\"t-entry\"><h3 class=\"t-entry-title h3 title-scale\">Chef Leader<\/h3><p class=\"t-entry-meta\"><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Pronta Entrega<\/span><\/span><span class=\"cat-comma\">,<\/span><\/span><span class=\"t-entry-category\"><span class=\"t-entry-cat-single\"><span class=\"\">Presential<\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-82983\" src=\"https:\/\/miolobiro.com.br\/wp-content\/uploads\/2020\/07\/lider-chef-1-scaled-uai-2272x1704.jpg\" width=\"2272\" height=\"1704\" alt=\"\" \/><\/a><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\t\t<\/div>\n\t\n\n\t<\/div>\t\t\t<\/div>\n<div class=\"empty-space empty-double\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"Carga hor\u00e1ria: 16 horas. Modalidade: Presencial. Objetivo: Mobilizar a constru\u00e7\u00e3o de novos pensamentos, posturas e atitudes diante das a\u00e7\u00f5es di\u00e1rias, [...]","protected":false},"author":1,"featured_media":82962,"parent":81047,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/pages\/81030"}],"collection":[{"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/comments?post=81030"}],"version-history":[{"count":3,"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/pages\/81030\/revisions"}],"predecessor-version":[{"id":83149,"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/pages\/81030\/revisions\/83149"}],"up":[{"embeddable":true,"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/pages\/81047"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/media\/82962"}],"wp:attachment":[{"href":"https:\/\/miolobiro.com.br\/en\/wp-json\/wp\/v2\/media?parent=81030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}