Workload: 4 hours.
Type: Online.
Objective: Improve the relationship between attendants and customers, transforming negative or neutral service experiences into positive ones, seeking to exceed consumer expectations. The Customer Service Excellence course can transform the way your team understands the customer and, consequently, leverage its results.
WHO NEEDS THIS COURSE?
Companies that want to delight customers with fast and effective service, reversing complaints and increasing customer satisfaction.
WHAT WILL BE STUDIED?
- The concept of excellence
- The cycle of excellence
- Relationship
- Service Channels
- Omnichannel
- Customer Experience
